| Best Jump Rules & Policies |
Reservations & Deposits
All reservations require a 25% down payment using credit or debit card (visa or mastercard only). The
balance is due upon delivery and can be paid with cash, check, or credit card.
Cancellation & Refund Policy
Customers who cancel a reservation at least 14 days prior to the event date will receive a full refund
of their deposit. Customers who cancel a reservation less than 14 days from the event date will only
receive a refund of the deposit if the reserved equipment can be rented to someone else on that date.
Bad Weather Policy
Weather conditions will be assessed on the morning of the event date. If the chance of rain is 50% or
less and weather conditions permit, we will deliver the inflatable as usual and the customer is obligated
to accept delivery. If the chance of rain is 60% or greater, the customer has the option to accept
delivery or cancel the rental and receive a refund of the deposit. However, we reserve the right to
cancel the rental if we believe the weather will be detrimental to our equipment or cause unsafe
conditions. Once the customer accepts delivery, full payment is due with no refunds. We DO NOT
deliver in the rain or when the rain is believed to me imminent (as determined by radar future-cast).
Rental Contract and Liability Release
All rentals require an adult signature on a rental contract and liability release upon delivery of the
inflatable. NO EXCEPTIONS! At your request, we will e-mail you a copy of the form to review.
Delivery, Setup, and Pickup
You are guaranteed to have the inflatable for a minimum of 7 hours (unless you specify otherwise).
Delivery and pickup times vary based on our delivery routes, but we always arrive at least 1 hour
before your party starts for setup and come back no earlier than 6 hours after your party starts for
pickup. You will be given a more definite delivery time when we call to confirm your rental the day
before your party. In some cases, we may leave the inflatable overnight if our pickup schedule is full.
If this happens, you will not be charged anything additional.
Afternoon/Evening Parties & Overnight Rentals
If your party starts after 1pm, we will give you the option of leaving the inflatable overnight at no
additional charge to you (if possible). If we cannot leave it overnight, you will still get a full 7 hour
rental period.
Inflatable Operating Instructions
The inflatable must be supervised at all times by a designated operator who is responsible for the safe
operation of the inflatable as described in these instructions as well as any additional safety warnings
posted on the inflatable. The operator must be close enough to the inflatable to verbally enforce the
rules and to assist riders in entering and exiting.
Maximum Occupancies
If not posted on the inflatable, maximum occupancies are as follows: Bounce Houses: 5; Slides: 3;
Combos: 6. Riders should be sorted by size to prevent injury.
Weight Limit
limit and do not exceed it.
Weather
It is not safe to operate the inflatable when there is rain, lighting, thunder, or winds in excess 20 MPH.
Remove riders and deflate the unit by unplugging the blower.
Accidential Deflation
down or climb down the ladder if less than half way up. Detach the roof or open the emergency exit
zipper (if applicable) and assist the children in exiting.
Periodic Checks
It is important to walk around and check the inflatable every 30 minutes. Make sure the blower motor
remains securely attached and operating properly, the blower tube is not kinked, the anchoring straps
and stakes are secure, and the GFI outlet remains operational.
Negligence or Abuse
exceeding maximum occupancy or weight limits, the renter will be responsible for the cost of the
repairs or replacement of the equipment. All of our equipment is commercial quality and will not be
damaged by normal use. If the unit is extremely dirty or has any gum, candy, silly string, or similar
contaminants, the renter will be charged a cleaning fee.
All reservations require a 25% down payment using credit or debit card (visa or mastercard only). The
balance is due upon delivery and can be paid with cash, check, or credit card.
Cancellation & Refund Policy
Customers who cancel a reservation at least 14 days prior to the event date will receive a full refund
of their deposit. Customers who cancel a reservation less than 14 days from the event date will only
receive a refund of the deposit if the reserved equipment can be rented to someone else on that date.
Bad Weather Policy
Weather conditions will be assessed on the morning of the event date. If the chance of rain is 50% or
less and weather conditions permit, we will deliver the inflatable as usual and the customer is obligated
to accept delivery. If the chance of rain is 60% or greater, the customer has the option to accept
delivery or cancel the rental and receive a refund of the deposit. However, we reserve the right to
cancel the rental if we believe the weather will be detrimental to our equipment or cause unsafe
conditions. Once the customer accepts delivery, full payment is due with no refunds. We DO NOT
deliver in the rain or when the rain is believed to me imminent (as determined by radar future-cast).
Rental Contract and Liability Release
All rentals require an adult signature on a rental contract and liability release upon delivery of the
inflatable. NO EXCEPTIONS! At your request, we will e-mail you a copy of the form to review.
Delivery, Setup, and Pickup
You are guaranteed to have the inflatable for a minimum of 7 hours (unless you specify otherwise).
Delivery and pickup times vary based on our delivery routes, but we always arrive at least 1 hour
before your party starts for setup and come back no earlier than 6 hours after your party starts for
pickup. You will be given a more definite delivery time when we call to confirm your rental the day
before your party. In some cases, we may leave the inflatable overnight if our pickup schedule is full.
If this happens, you will not be charged anything additional.
Afternoon/Evening Parties & Overnight Rentals
If your party starts after 1pm, we will give you the option of leaving the inflatable overnight at no
additional charge to you (if possible). If we cannot leave it overnight, you will still get a full 7 hour
rental period.
Inflatable Operating Instructions
The inflatable must be supervised at all times by a designated operator who is responsible for the safe
operation of the inflatable as described in these instructions as well as any additional safety warnings
posted on the inflatable. The operator must be close enough to the inflatable to verbally enforce the
rules and to assist riders in entering and exiting.
- Sort riders by size and weight. Do not allow bigger children in with smaller ones.
- No shoes, eyeglasses, belts, jewelry, or any sharp objects.
- No food, drinks, candy, gum, animals, toys, or other objects.
- No putting water on the inflatable (unless it is a water slide).
- No use of silly string, confetti, baby oil, soap, or any other substance.
- No climbing on (or bouncing against) the walls, bumpers, roof, or netting.
- No flips, diving, piling, wrestling, drop kicks, rough play, or bodily contact of any kind.
- No running or jumping onto or off of the inflatable. No playing on the entrance step.
- No jumping, diving, or flipping down the slide. No climbing on or running up the slide. Riders must
go down feet-first in a seated position, one-at-a-time. - Do not slide down until the landing area is clear of other riders.
- No riders who are under 3 years old, pregnant, physically or mentally impaired, under the
influence of drugs or alcohol, or have a medical condition that would prevent participation. - No moving or altering the inflatable, the anchoring system, or any of it’s accessories.
- Spectators and waiting riders must stay back at least 3 feet from the inflatable. Keep people
away from the blower at all times.
Maximum Occupancies
If not posted on the inflatable, maximum occupancies are as follows: Bounce Houses: 5; Slides: 3;
Combos: 6. Riders should be sorted by size to prevent injury.
Weight Limit
limit and do not exceed it.
Weather
It is not safe to operate the inflatable when there is rain, lighting, thunder, or winds in excess 20 MPH.
Remove riders and deflate the unit by unplugging the blower.
Accidential Deflation
down or climb down the ladder if less than half way up. Detach the roof or open the emergency exit
zipper (if applicable) and assist the children in exiting.
Periodic Checks
It is important to walk around and check the inflatable every 30 minutes. Make sure the blower motor
remains securely attached and operating properly, the blower tube is not kinked, the anchoring straps
and stakes are secure, and the GFI outlet remains operational.
Negligence or Abuse
exceeding maximum occupancy or weight limits, the renter will be responsible for the cost of the
repairs or replacement of the equipment. All of our equipment is commercial quality and will not be
damaged by normal use. If the unit is extremely dirty or has any gum, candy, silly string, or similar
contaminants, the renter will be charged a cleaning fee.
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